Cashiopeia is a brand owned by Grasswood, a company incorporated under the laws of Malta. The games on this website are powered and operated by Aspire Global International LTD
Aspire Global International LTD (or "The Company") is a company registered in Malta for the purposes of operating
online games and mobile application games with registration number C42296 and registered
office at 135 High Street Sliema Malta. The Company is licensed and regulated
by the Malta Gaming Authority under the license no. MGA/B2C/148/2007 issued on the 17 August 2009 (this license incorporates the previous licenses held by the Company and list the old license numbers with their license dates). The Company provides online and mobile gaming services to You (the "Company The Company Services") subject to the following terms and conditions contained within
this end user license agreement (the "Agreement") which should be read carefully
by You in its entirety prior to Your use of the Company Services or products.
Please note that the Agreement constitutes a legally binding agreement between You
and the Company. By registering with The Company and/or by using The Company's
Services, You agree to be bound by this Agreement in its entirety and without reservation.
If You do not agree to any of the provisions of this Agreement You should immediately
stop using The Company Services and remove the RVG Games from your computer
and mobile device.
If You play in the United Kingdom (the "UK"), the contracting entity with respect to the Agreement
is AG Communications LTD. and the terms under the heading ‘If you are resident in
the United Kingdom) below (the “UK Terms”) shall apply to You in addition to the
rest of these Terms of Service. If there is any contradiction between the UK Terms
and the other Terms of Service, the UK Terms shall apply to the
extent of that contradiction;
If you have opened an account with The company before November 1, 2014 the Agreement
is hereby assigned and transferred from The Company to AG Communications Ltd.
In both such instances any references in the User Agreement to the The Company shall be read as
a reference to AG Communications Ltd.; and
AG Communications LTD. is a company registered in Malta for the purposes of operating online games and mobile
application games with registration number C48328 and registered office at 135 High Street Sliema Malta and is licensed
and regulated for by the UK Gambling Commission under the provisions of the UK Gambling Act 2005 with license number
In this Agreement unless the context clearly indicates otherwise:
Free Practice Play
shall mean a play mode allowing a Player Account holder to play the RVG Games using
the The Company Services for practice purposes. Playing in practice mode
involves no betting of actual funds and entails no ability to win or lose any such
funds, but is however subject to the same Player rules as Real Money Play;
shall mean Free Practice Play and/or Real Money Play game(s) which can be played
by Players holding a valid Player Account via our Website(s);
shall mean any procedures or conditions issued by The Company in addition
to this Agreement which apply only to a particular Free Practice Play and/or Real
Money Play RVG Game;
shall mean the rules governing all Free Practice Play and Real Money Play games
using the The Company Services including all relevant sections of this Agreement
and as shown on the Game Procedures of each relevant RVG Game;
shall mean the software used by the The Company Services to activate and
govern the outcome of Free Practice Play and Real Money Play games offered by the
The Company Services;
shall mean any mobile application owned, operated, affiliated or hosted by The Company
and any program or data file or any other content derived there from, that
is required to be accessed or otherwise utilized by You enabling You to participate
in the RVG Games for Free Practice Play and Real Money Play;
The Company Services
shall mean The Company.'s internet gaming system on the Website(s) and/or
on Mobile Application(s), including related services and gaming activities, all
as offered and listed on various Website(s) and/or on Mobile Application(s);
shall mean any real money purchase of one of our RVG Games for the purpose of betting
shall mean any person over the age of eighteen holding a valid Player Account with
The Company for the purpose of betting online;
shall mean a personal account opened by an individual, solely for such individual,
and maintained with Us to enable that person to play RVG Games using the The Company
Services both for Practice Play Games and Real Money Games;
Real Money Play
consists of a play mode allowing a Player Account holder to play the RVG Games using
The Company Services which involves the betting of actual funds and the
possibility of winning and losing such funds;
shall mean any individual offer to place a bet using The Company Services
by purchasing a random value generated representation;
shall mean Free Practice Play and/or Real Money Play game(s) which can be played
by Players holding a valid Player Account via The Company Services;
Us, We or Our
shall refer to The Company, and/or any subsidiaries,
affiliates, directors, officers, employees of Aspire Global International LTD.
The Company's Partners
Shall refer to any affiliates, agents, contractors and/or business partners of The Company,
including White Label Partners;
User Name and Password
shall mean the Username and Password which you choose when You register to use The
Company Services which is personal and may only be used by you for Free
Practice Play Games and Real Money Play Games;
shall mean any website owned, operated, affiliated or hosted by The Company
and any program or data file or any other content derived there from, that
is required to be accessed or otherwise utilized by you enabling you to participate
in the RVG Games for Free Practice Play and Real Money Play;
White Label Partner
shall mean an entity which is an owner of an Internet site and/or mobile device
company which provides certain functions, such as marketing and promotion, in connection
with The Company Services.
You, Your or User
shall refer to the user of The Company Services for Free Practice Play
and/or Real Money Play games.
The availability of The Company Services does not construe an offer or
invitation by Us to use The Company Services if you reside in a country
or region in which such use is currently forbidden by law, or within any jurisdiction
where The Company, in its sole discretion, elects not to offer The Company
You accept sole responsibility for determining whether Your use of The Company
Services is legal in the country/region where You live and/or in any country/region
where You log on to use The Company Services.The Company shall
not be responsible for any illegal or unauthorized use of the The Company
Services by You as We are unable to verify the legality of use in each jurisdiction
and it is Your sole responsibility to verify the legality of using The Company
Services prior to logging on to The Company Services. Please consult
legal counsel in the applicable jurisdiction if You have any doubts about the legality
of Your use of The Company Services under the laws of any jurisdiction
that applies to You.
If you are playing from the Netherlands, you are not entitled for promotional bonuses.
By law, You may only use the Services if you are eighteen (18) years old, or of
legal age as determined by the laws of the country where you live which shall only
be valid if the age of majority in your jurisdiction is eighteen (18) years or higher
("Legally of Age"). We reserves the right to withhold any funds in Your account
until your age is verified. If You are not Legally of Age and You use the Services
for Real Money Play whilst you are in the UK, You are committing a criminal
We reserve the right at any time to request from You evidence of age in order to
ensure that minors are not using The Company Services. We further reserve
the right to suspend or cancel Your Player Account and exclude You, temporarily
or permanently, from using The Company Services if satisfactory proof
of age is not provided or if We suspect that you are underage and such satisfactory
proof is not provided by You within five (5) days of our requesting such proof,
Your Player Account shall be closed and You shall forfeit all funds in Your Player
Account, such decision shall be final, binding and not subject to appeal. We further
reserve the right to refuse and/or limit bets and/or wagers. If You are resident
in the UK, please see the UK Terms for information on how We handle Your Player
Account whilst We are verifying Your age.
During their engagement period and for a period of 24 months thereafter, no officer,
director, employee, consultant or agent of The Company or any of its affiliated
companies or its suppliers, vendors or White Label Partners is permitted to use
The Company Services directly or indirectly, nor is any supplier or vendor.
This restriction also applies to relatives of such persons and for this purpose
'relative' includes, but is not limited to, any of a spouse, partner, parent, child
Intellectual Property Rights
For the avoidance of any doubt, The Company is the owner or licensee of the
copyright, trademarks and other intellectual property rights and/or the Interactive
System and the RVG Games offered via The Company Services. Players and
prospective Players acquire no rights therein by using The Company Services.
In addition, other content related to The Company Services, including,
but not limited to, the software, images, pictures, graphics, photographs, animations,
videos, music, audio and text (the "Site and Mobile Content") belong to The Company
or one of its companies and/or its licensors and is protected by copyright and/or
other intellectual property, or other rights. Players and prospective Players acknowledge
and agree that they are only permitted to use The Company Services as
expressly set out in this Agreement and such Players and prospective Players obtain
no rights in the Site and Mobile Content, or any part thereof. Under no circumstances
You may use the Site and Mobile Content without The Company's prior written
All content and use of The Company Services is for personal, non-commercial
use only. All other use is strictly prohibited and You will be solely liable for
any damages, costs or expenses arising out of or in connection with the commission
of any prohibited activities.
Use of Player Accounts
In order to login and play RVG Games via The Company Services, whether
for Free Practice Play or for Real Money Play, you will have to open a Player Account
which will constitute Your Company identification thereafter for as long
as You use The Company Services.
By personally opening a Player Account You hereby confirm and acknowledge that:
You are at least 18 years of age or such higher minimum legal age of majority as
stipulated in the laws of jurisdiction applicable to You and, under the laws applicable
You have to provide all necessary details to open a Player Account, which shall
include, name, address, contact email and/or personal telephone number. The details
submitted by you in the registration forms are correct, true and complete. It is
Your responsibility to update Your Player Account of any changes to Your registration
details. You hereby expressly consent that We may, at our own discretion, disclose
some or all of the details submitted to Us via The Company Services to
the Company's - partners for the purposes of carrying out various functions required
for delivery of The Company Services, including for the purposes of verification
and authentication of Your personal details, as well as for the purposes of communicating
to You promotional material and information relating to The Company’s and
which you hereby accept. Should any of the information that You provide to Us be
untrue, inaccurate, misleading or otherwise incomplete, You will be in breach of
contract and We reserve the right to terminate Your Player Account immediately and/or
prevent You from using The Company Services, in addition to any other
action that We may choose to take.
Your Company Player Account is for Your personal use only and funds deposited
into your Player Account may only be used to play via The Company Services.
Verifications procedures will be carried out when you deposit funds in your Account.
You may not use Your Player Account on behalf of another person. You may only create
one Player Account with The Company and shall only use The Company
Services using such single Player Account. Any use of Your Player Account is strictly
for Your own private purposes. We take absolutely no responsibility for any third
party accessing Your Player Account and We shall not be liable for any losses incurred
by You as a result of such an event. Any activation of Your Player Account while
using the correct Password and Username will be considered by Us as a valid entry
by You into Your Player Account. Should You become aware of any unauthorized use
of Your Player Account You are obligated to immediately notify us and we will suspend
your Player Account pending further investigation of such unauthorized use.
Any funds held in your Player Account do not accrue interest. You will not be able
to place any bets using The Company Services in an amount greater than
the total amount of money in Your Player Account. You shall not treat The Company
as a financial institution.
You are fully responsible for paying all monies owed to The Company. You
agree not to make any chargebacks, and/or deny or reverse any payment made by You
in respect of The Company Services. You will reimburse Us for any chargebacks,
denial or reversal of payments You make and any losses suffered by Us as a consequence.
You do not already have an existing Player Account with Aspire Global International LTD in Your
name and/or You are not using The Company Services through someone else's
Player Account using Your credit card information. Should You attempt to open more
than one Player Account, under Your own name or under any other name, or should
you attempt to use The Company Services by means of any other person's
account, We will be entitled to immediately close all Your accounts, retain all
monies in such accounts and bar You from future use of The Company Services.
You fully understand the methods, rules and procedures of The Company
Services and Internet gambling in general. You understand that it is your responsibility
to ensure the details of bets and games are correct. You will not commit any acts
or display any conduct that damages the reputation of The Company.
You are solely responsible for recording, paying and accounting to any relevant
governmental, taxation or other authority for any tax or other levy that may be
payable on any winnings paid to You.
You are solely responsible for any telecommunications networks and Internet access
services and other consents and permissions required in connection with Your use
of The Company Services.
You are not a resident of the United States of America.
You are responsible for maintaining the confidentiality of Your Player Account including
Your Username and Password and for restricting access to Your computer, and You
agree to accept responsibility for all activities that occur under Your Player Account.
You must keep Your Username and Password confidential and You should not disclose
them to any other individual. In order to keep Your Password and Username confidential,
You should follow these security tips:
Never write or otherwise record Your Username or Password in a way that can be understood
by someone else.
Never divulge Your Username and Password to any other individual.
Avoid Username and Password details that may be easy to guess such as birthdays/telephone
numbers, spouses and/or children's names, etc.
Inform us immediately (by contacting Our support team) of any unauthorized access
to Your Player Account or any suspicion that someone else knows Your Username and
You shall be solely responsible for all transactions conducted in relation to your
Player Account using your Username and Password. Every person who identifies himself/herself
by entering Your correct Username and Password is assumed by Us to be You and all
transactions where the Username and Password have been entered correctly will be
regarded as valid and authorized by You.
The Company retains full authority over the issuing, maintenance, and closing
of Player Accounts at The Company. However contractual obligations already
made will be honored. The decision of The Company management as regards
any aspect of a User's Player Account and use of The Company Services
is final, binding and subject to the UK Terms shall not be open to review or appeal.
Starting 1 October 2016, if you are a UK resident and you have not logged in to your Player
Account for six (6) consecutive months, then your Player Account will be considered as "dormant
account" and We will charge a monthly maintenance fee that will be deducted from the balance
of your account. Such fee being the higher of: (a) ten (10) percent of the then current balance of
the account; or (b) GBP 5, until the balance of the account reaches zero.
Prior to 1 October 2016, if you are a UK resident and you have not logged in to your Player
Account for twelve (12) consecutive months, then your Player Account will be considered as
"dormant account" and We will charge a monthly maintenance fee that will be deducted from the
balance of your account. Such fee being EUR 5 or equivalent, until the balance of the account
If you are a non-UK resident and have not logged in to Your Player Account for
twelve (12) consecutive months then your Player Account will be considered a "dormant account"
and We will charge a5€ monthly maintenance fee on the balance of such dormant account.
If your Player Account remains dormant for more than thirty (30) months, We will remit
Your Player Account balance (if any) to You, after deducting the necessary fees.
If Your current location is unknown or You have failed to provide up to date means of
making such remittance, the remaining funds (if any) shall be transferred to the Malta Gaming Authority (MGA).
For all players -
the first monthly maintenance fee will be charged at the end of the last month after which your account became dormant.
The monthly maintenance fee shall not be charged if there are no funds in the dormant account.
To recover funds from dormant or closed accounts, player can log in at any time
and request withdrawal of any funds present in the account. Prior closing an account,
WE ensure that all funds have been withdrawn. If the account is blocked due to fraud,
and the account has a remaining balance, refunds will be issued on deposits made
bonus policy. If a player decides to exclude himself temporarily, and a balance
is kept in the account, the funds will only be available to the player once the
exclusion has ended. In case of permanent exclusion, player will be advised to requires
a cash-out as soon as the request is received.
It is your responsibility to make sure that you read and understand all the rules
and procedures of the RVG Games on the Website(s) prior to playing Real Money Play
It is prohibited for you to transfer, sell and/or acquire player accounts to and
from other players, and it is further prohibited to transfer funds amount player
You may close Your account at any time and We will return to You any and all funds
from Your Player Account subject to the deduction of relevant withdrawal charges.
To close Your Player Account You should contact customer support in written form.
The effective closure of the Account will correspond to the termination of the T&C.
In case the reason behind the closure of the Account is related to concerns about
possible gambling addiction the Player shall indicate it. The method of repayment
will be at our absolute discretion All Retention procedures need to be reviewed
and considered. Any depositing player who asks to close his account will be subjected
to retention attempts. Retention procedure include contacting You through different
channels for clarifying the reason for the request and specific treatment in order
to solve possible problems to improve the customer satisfaction.
You may at your discretion choose to exclude yourself from using The Company
for a definite or an indefinite period. In order to block
your access to The Company Services you
may send an email to care@Cashiopeia.com;
or unless you are resident in the UK, you may use the cooling off period function
where you can suspend your account. IF YOU ARE A UK PLAYER, THE BELOW SELF _EXCLUSION TERMS,
UNDER THE HEADING 'IF YOU ARE RESIDENT IN THE UNITED KINGDOM', WILL APPLY.
For further information please see our Responsible Gaming Policy
You may also choose to impose a ceiling on the maximum losses, maximum wagers and/or
maximum time per session
The Company Interactive System is a secured environment which only
allows a Player to access The Company Services if such Player has passed
through our secured networks which use state of the art encryption for Username
and Password data. You will not be able to access The Company Services
without passing through our customer security login process, and any Player who
bypasses our Interactive System shall be prosecuted to the full extent of the law.
Prohibited Uses of The Company Services
You hereby confirm and acknowledge that:
You are not depositing funds originating from criminal and/or un-authorized activities.
You are not otherwise conducting criminal activities and/or intending to utilize
your Player Account in connection with such activities.
You are not using or intending to use or intending to allow any other person to
use your Player Account in relation to The Company Services for any prohibited
or unlawful activity, including but not limited to, fraud or money laundering, under
the laws of your jurisdiction or any other applicable laws in any other jurisdiction.
The credit/debit card details, or those of any other means of payment used to deposit
funds in Your Player Account, given by You when you register to use The Company
Services, are those of the registered Player Account holder and such cards are not
stolen or reported lost. Without derogating from the aforementioned, should You
use a credit/debit card or any other form of payment which is not in Your private
and personal name, We will presume that You have received complete and sufficient
consent from the rightful owner and/or the person whom name is used on such payment
instrument to make use of such payment instrument for the purposes herein, prior
to Your engagement with Us.
You have not held a Player Account with Us that was terminated or suspended, and
You have not notified Us, now or in the past, that You have a gambling addiction.
You shall not break in, access or attempt to break in to The Company
Services. In any case of suspected break-in to The Company Services we
shall immediately terminate Your Player Account, seize all funds available through
that account pending our investigation, and notify the relevant authorities.
You shall not intentionally disconnect from a RVG Game while using The Company
Services. If We determine, in Our sole discretion, that You are in breach of this
clause, We may terminate Your access to The Company Services immediately
and/or have Your Player Account blocked. If Your Player Account is terminated or
blocked in such circumstances, We are under no obligation to refund You any funds
that may be in Your Player Account.
You shall not be involved in any fraudulent, collusive, fixing or other unlawful
activity in relation to Your or third parties' participation in any of the Games.
If any suspicious, improper, fraudulent, or unlawful activities are attempted and/or
performed through the use of The Company Services We will be entitled
to terminate and/or block your Player Account and seize all funds available through
that account. We also reserve the right to disclose any and all details of your
Player Account to the relevant authorities.
Artificial Intelligence - Robots: You are not allowed to use any software program
which, in our opinion, is endowed with artificial intelligence ("AI Software") in
connection with your use of the Services. We constantly review the use of the Services
in order to detect the use of AI Software and in the event that we deem it has been
used we reserve the right to take any action we see fit, including immediately blocking
access to the Services to the offending user, terminating such user's account and
seizing all monies held in such account.
Should You suspect that any player using the Services is colluding with another
player or cheating, please let the Company know via email to
Currency and Payments
For the avoidance of doubt it is hereby declared that when referring to currency
in this Agreement the currency stated shall either be Euro and/or any other currency
accepted by Us and in accordance with the Player's choice of currency in his/her
A Player holding a valid Player Account may cash out their winnings according to the cashout limits described in the cashout policy
You understand that all financial account transactions will be handled by Us, or
third party electronic payment processors and/or financial institutions on Our behalf
and checks on financial account transactions shall be done to prevent money laundering.
To the extent that they do not conflict with the terms of this Agreement, You agree
to be bound by the terms and conditions of such third party electronic payment processors
and/or financial institutions. We reserve the right to run credit checks with third
parties using the information submitted to Us by You through the opening of the
Player Account or by any other means.
We reserve the right to refuse accepting and paying through any means of payment,
such as certain credit cards, personal checks, electronic wallets and any other
types of payment methods. We reserve the right to credit You back using the same
method as You have previously deposited with, for as long as the method so used
You understand that by accepting a bonus payment offered by Us to You, You are bound
by the rules and regulations of Our
We may, at any time, set off any positive balances in Your Player Account against
any amount owed by You to Us. By way of example, in the event that following the
settlement of a bet in Your Player Account a resettlement is required, The Company
shall be entitled to deduct from Your Player Account any required amount of money.
All payments into Your Player Account must be from a single payment source, such
as a credit card, debit card or charge card, on which You are the named account
holder. Deposit limits may apply depending on a number of parameters.
We reserve the right to charge you administrative fees during your deposits and withdrawals as shall be detailed in the "Cashier".
General Conditions of Use E-voucher applying to E-PRO solution (v2.2)
• E-PRO is a payment solution providedby EMP Corp, an E-money agent, based on E-money and E-wallet.
• E-PRO is an E-Voucher issued by EMP Corp, being resold by First Remit Limited (UK), a registered money service business with
Her Majesty's Revenue and Customs certificate number 12679642 & fully authorizedby the UK Financial Conduct Authority (FCA)
as a payments institution, with reference 622935.
• E-Pro e-Vouchers resold by First Remit will show in your card statement as "Online Payment".
• An E-VOUCHER, constituting electronic money, is generated in the event of an intervention by EMP Corp
to pay for the services offered on the MERCHANT SITE.
• If the payment service provider is EMP Corp, the transaction will result in the creation and purchase
of electronic money issued by an E-money Issuer, to be used to credit an E-wallet.
No refund can be completed for funds subject to wagering requirements or restrictions.
A refund request will only be considered if it is requested within the first twenty-four
(24) hours of the alleged transaction, or within thirty (30) days if a Player alleges
that another individual (or a minor) has accessed his/her Player Account.
If Your request for a refund or reverse transaction gives Us grounds to require further verification of Your identity in order to comply with Our legal and/or regulatory obligations or to prevent unlawful or fraudulent behaviour, We may withhold any refund or reverse transaction until Your identity has been verified in accordance with applicable law.
Such circumstances which may require Us to perform such further identity checks include (but are not necessarily limited to) where: (i) You request that a refund be made via a different payment than that used for making deposits to Your account; or (ii) there are reasonable grounds to suggest that a Player Account User has not set up the Player Account on his/her own behalf (and has done so on behalf of someone else, i.e. a third party).
When conducting the identity checks referred to in this Section [8.3], We shall require such additional verification as is permitted under applicable law to ensure that Our legal and regulatory obligations are satisfied.
In the event that You fail to satisfy Our requirements for further verification of Your identity, We shall take such steps as We are required to take to ensure that We comply with Our legal and regulatory obligations. This may require Us to refuse Your request for a refund or reverse transaction, close Your Account and could result in a forfeiture of funds. You may not be entitled to appeal such action, except where such right of appeal is required by applicable law in the country or state in which You live and this is not prevented by Our own legal and regulatory obligations.
Notwithstanding anything else in the Refund Policy, Bonus Policy, or any additional terms or rules which govern the provision of any gambling promotion to You, You shall not be prevented from withdrawing:
Your deposit balance,
winnings from wagers made with funds in that deposit balance; and
winnings from any bonus which are not subject to wagering requirements or restrictions (or for which wagering requirements or restrictions have been satisfied),
except where We are required to prevent such withdrawal of funds in order to comply with Our legal and regulatory obligations (including anti-money laundering requirements).
We will use best efforts to resolve a reported matter promptly. Complaints will
be escalated internally according to the urgency and nature of the complaint, and
once a solution has been identified it will be made known to You immediately.
If You have a query with regard to any transaction, You may also contact Us with
details of the query. We will review any queried or disputed transactions. Our judgment
is final subject to the UK Terms).
If for some reason You are not satisfied with the resolution of Your complaint by Us,
You can complain to the Malta Gaming Authority: Address: Suite 1, Level 3, TG Complex, Brewery Street, Mriehel, Birkirkara BKR 3000, Malta Telephone Number: +356 21316590/1/3/4 Email:email@example.com
If You are resident in the UK, please see the UK Terms for more information on how You can make a complaint.
If you are playing from the European Union, you can refer any dispute you have in connection to
the services provided by the Company through the European Commission's Online Dispute Resolution Platform available at
THE RVG GAME, INTERACTIVE SYSTEM, AND THE SITE AND MOBILE CONTENT ARE PROVIDED
"AS IS". WE MAKE NO WARRANTY OR REPRESENTATION, WHETHER EXPRESS OR IMPLIED (WHETHER
BY LAW, STATUTE, OR OTHERWISE), INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES
AND CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR
PURPOSE, COMPLETENESS OR ACCURACY OF THE RVG GAME, INTERACTIVE SYSTEM, OR THE SITE
AND MOBILE CONTENT, OR INFRINGEMENT OF APPLICABLE LAWS AND REGULATION.
WE MAKE NO WARRANTY THAT THE RVG GAME, INTERACTIVE SYSTEM, AND THE SITE AND MOBILE
CONTENT WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE,
THAT DEFECTS WILL BE CORRECTED, OR THAT THE SOFTWARE OR THE SERVER, OR THE MOBILE
DEVICE, THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR BUGS OR REPRESENTS THE FULL
FUNCTIONALITY, ACCURACY, RELIABILITY OF THE MATERIALS OR AS TO RESULTS OR THE ACCURACY
OF ANY INFORMATION OBTAINED BY YOU THROUGH THE COMPANY SERVICES.
IN THE EVENT OF SYSTEMS OR COMMUNICATIONS ERRORS, BUGS OR VIRUSES RELATING TO ACCOUNT
SETTLEMENT OR OTHER ELEMENTS OF THE COMPANY SERVICES OR RESULTING IN
LOSS OF DATA BY YOU OR ANY OTHER DAMAGE TO YOUR COMPUTER EQUIPMENT OR SOFTWARE,
OR MOBILE DEVICE, WE SHALL IN NO WAY BE LIABLE TO YOU AND WE RESERVE THE RIGHT TO
VOID ALL RVG GAMES IN QUESTION AND TAKE ANY OTHER ACTION TO CORRECT SUCH ERRORS
SAVE THAT WE ARE NOT REQUIRED TO PROVIDE ANY BACK UP NETWORK AND/OR SYSTEMS OR SIMILAR
WE SHALL NOT BE LIABLE FOR ANY ACTS OR OMISSIONS MADE BY YOUR INTERNET SERVICE PROVIDER,
OR MOBILE DEVICE COMPANY, OR OTHER THIRD PARTY WITH WHOM YOU HAVE CONTRACTED TO
GAIN ACCESS TO THE SERVER THAT HOSTS THE COMPANY SERVICES.
Limitation of Liability
You hereby acknowledge and agree that betting might result in losing monies and that all losses incurred by You as a
result of betting via The Company Services will be Your sole responsibility
Your decision to use The Company Services is made at your own discretion
We shall not be liable in contract, tort, negligence, or otherwise, for any loss
or damage whatsoever arising from or in any way connected with Your use of The Company
Services whether direct or indirect, including, without limitation, damage for loss
of business, loss of profits, business interruption, loss of business information,
or any other pecuniary or consequential loss (even where We have been notified by
you of the possibility of such loss or damage).
We shall not be liable in contract, tort, negligence, or otherwise, for any loss
or damage whatsoever arising from or in any way connected with Your use, of any
link used in connection with The Company Services. We are not responsible
for the content of any linked sites.
You confirm that We shall not be liable to you or any third party for any modification
to, suspension of or discontinuance of The Company Services.
You agree that, in the event that the Interactive System or The Company
Services fail to operate correctly as a result of, but not limited to, any delay
or interruption in operation or transmission, any loss or corruption of data or
communication or lines failure, any person's misuse of The Company Services
or their contents or any error or omission in content or any other factors beyond
The Company will not be responsible for any loss, including loss of winnings,
that may result; and
If any such errors result in an increase in winnings owed or paid to You, You shall
not be entitled to the winnings falling within such increase. You shall immediately
inform the Company of the error and shall repay any winnings credited to
Your Player Account in error to The Company (as directed by The Company)
or The Company may, at its discretion, deduct an amount equal to those winnings
from Your Player Account or set off such amount against any money owed to You by
Miscarried and aborted games, Errors
In the event of a game malfunction all wagers are void.
In the event a game is started but miscarries because of a failure of the system,
The Company shall refund the amount wagered in the game to You by crediting
it to the Your Player Account or, if the account no longer exists, by paying it
to You in an approved manner; and if You have an accrued credit at the time the
game miscarried, credit to Your Player Account the monetary value of the credit
or, if the account no longer exists, pay it to You in an approved manner.
If The Company mistakenly credits You with winnings that do not belong to
You, whether due to a technical or human error or error in the published pay tables
or gaming software, or otherwise, the amount will remain property of the Company
and the amount will be transferred from Your Player Account. If prior to The Company
becoming aware of the error You have withdrawn funds that do not belong to You,
without prejudice to other remedies and actions that may be available at law, the
mistakenly paid amount will constitute a debt owed by You to The Company.
In the event of an incorrect crediting, You are obliged to notify The Company
immediately by email.
You agree to fully indemnify, defend and hold Us, and Our officers, directors, employees,
agents, contractors and suppliers, harmless, from and against all claims, liabilities,
damages, losses, costs and expenses, including legal fees, arising out of any breach
of this Agreement by You, and any other liabilities arising out of Your use of The
Company Services or use by any other person accessing The Company
Services using Your User identification, whether such use is with or without Your
knowledge and/or express authorization.
In addition to any other remedy available, if you breach any of these terms and
conditions of this Agreement or The Company has reasonable grounds for suspecting
that You have breached the terms and conditions of this Agreement, in addition to
any other remedies available to The Company, Your winnings may be forfeited
at the discretion of The Company and The Company may retain any positive
balance then existing in Your Player Account on account of any damages or other
amounts owed by You to The Company pending investigation and/or the conclusion
of any legal proceedings. Failure to comply with this Agreement may also result
in disqualification, Player Account closure and/or legal action being taken against
Changes to the Agreement
We reserve the right to change these Terms of Service, the Games Rules, Bonus Policy and Cash Out Policy at any time, so we encourage you to re-visit this page frequently to be updated of any amendments to these terms. We will provide prior notice to you through your account of substantial changes of these Terms of Service (and any related terms) and/or we will send you an e-mail regarding such changes to the e-mail address linked to your account. Such substantial changes will take effect seven (7) days after such notice was provided on any of the above mentioned methods. Otherwise, all other changes to these Terms of Service are effective as of the stated “Last Revised” date, and your continued use of the Services after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes.
the Games Rules, the Bonus Policy and the Cash Out Policy, you should immediately
cease all activity in your Player Account including using The Company
Services, close your Player Account and request that We unsubscribe you from all
correspondence from The Company Services.
As part of your use of The Company Services We may provide you with a
chat facility which is moderated and subject to controls. We reserve the right to
review the chat and to keep a record of all statements made on such facility. Your
use of the chat facility should be recreational and socializing purposes and is
subject to the following rules:
You shall not make any statements that are sexually explicit or grossly offensive,
including expressions of bigotry, racism, hatred or profanity;
You shall not make statements that are abusive, defamatory or harassing or insulting
to the operators of The Company Services;
You shall not make statements that advertise, promote or otherwise relate to any
other online entities.
You shall not make statements about The Company, The Company Services,
or any other Internet site(s) connected to The Company that are untrue and/or
malicious and/or damaging to The Company.
You shall not collude through the chat rooms or separate chats.
In the event of Your breaching any of the above provisions relating to the chat
facility, The Company shall have the right to immediately terminate Your
Player Account. Upon such termination The Company shall refund to You any
funds which may be in Your Player Account over and above any amount which may be
owing to Us at such time (if any). The Chat room functionality may be removed by
The Company should it be abused
PLEASE NOTE: When using the chat facility any personally identifiable information
that You submit, can be read, collected, or used by The Company, and The Company
is not and shall not be responsible for the personally identifiable information
that You choose to submit via the chat facility.Suspicious chats will be reported
to the appropriate authorities.
Before a prize will be paid on any winning RVG Game, it must be validated according
to this Agreement and the rules and procedures set by The Company. We reserve
the right to make the sole and final decision as to the RVG Game's winning status
and Our decision will be final, binding and subject to the UK Terms not subject to appeal.
We may, at Our sole discretion, refuse to register and provide a Player Account
to any individual or close a Player Account, and to limit or refuse a wager. Subject
to the provisions of this Agreement, in the event a Player Account is closed or
refused, We shall honor the contractual obligations already entered into.
By signing this Agreement and ticking the appropriate box upon registration
You hereby agree to receive any communications or advertising
from The Company regarding its services or products including by electronic
mail and SMS. Should You wish to "opt-out" of receiving communication from us at
any time please let us know by sending a blank message with the word "remove" to
Should You wish to "opt-out" of receiving SMS marketing messages communication
from us at any time please let us know by replying "stopmessage" to any of our SMS
sent to you.
We reserve the right to suspend, change, modify, add or remove any RVG Game(s) used
by The Company Services without any prior notice to Our Players and with
immediate effect. We shall not be liable for any loss suffered by You resulting
from any changes made and You shall have no claims against The Company in
We reserve the right to offer, from time to time, bonuses and/or promotions and
special offers and that any such offer will be subject to its own rules and conditions.
We reserve the right to withdraw any of these special offers and bonuses at any
time. In the event that The Company believes a user of The Company
Services is abusing or attempting to abuse a bonus or other promotion, or is likely
to benefit through abuse or lack of good faith from a gambling policy adopted by
The Company, then The Company may, at its sole discretion, deny, withhold
or withdraw from any user any bonus or promotion, or rescind any policy with respect
to that user, either temporarily or permanently, or terminate that user's access
to The Company Services and/or block that user's Player Account. In addition,
we The Company reserves the right to decline any pending cashout under these
You agree that We may, at our sole discretion, assign this Agreement,
in whole or in part, to any third party or person upon prior notice to you, and you will be
deemed as having given you to consent to such assignment if You continue using The Company Services following receipt of such notice.
You understand that you will receive electronic communications from us, posted via
the Aspire Global International LTD Services and/or sent to you via e-mail. All such communications
will be considered "in writing" and will be considered received by you after 4 business
days, whether you have actually received them or not.
The enforceability or validity of any part of this Agreement shall not affect the
validity and enforceability of the remainder of this Agreement.
This Agreement contains the entire agreement between You and Us relating to use
of the Aspire Global International LTD Services.
This Agreement has been drafted in the English language. In the event of any discrepancy
between the meanings of any translated versions of this Agreement and the English
language version, the meaning of the English language version shall prevail.
No waiver by Us of any terms of this Agreement shall be construed as a waiver of
any preceding or succeeding breach of any terms of this Agreement.
Unless otherwise expressly stated, nothing in this Agreement shall create or confer
any rights or any other benefits to third parties.
Nothing in this Agreement shall be construed as creating any agency, partnership,
trust arrangement, fiduciary relationship or any other form of joint enterprise
between You and Us.
This Agreement shall be governed by, and interpreted in accordance with, the
laws of Malta and unless you are resident in the UK you irrevocably submit, for Our benefit, to the exclusive jurisdiction
of the courts of Malta to settle any disputes (including claims for set off and
counterclaims) which may arise in connection with the creation, validity, effect,
interpretation or performance of, or the legal relationships established by, this
Agreement or otherwise arising in connection with this Agreement.
This Agreement has been updated on 2018.10.22.
Version number 250.
PLEASE PRINT AND RETAIN A HARD COPY OF THIS AGREEMENT FOR YOUR RECORDS.
If you are resident in the United Kingdom
1. Age Verification:
If your age is not successfully verified within 72 hours of your first deposit with the Company: (i) your account will be frozen; (ii) no further gambling will be permitted until We have successfully verified your age. In addition, We may withhold any funds in your account until your age is successfully verified. If on completion of the age verification process you are shown to be underage, We will return to you your original deposit amount but no winnings shall be paid to you.
You may at your discretion choose to exclude yourself from using The Company Services for a definite or an
indefinite period. In order to block your access to The Company Services
you may send an email to care@Cashiopeia.com
THE COOLING OFF FEATURE IS NOT INTENDED FOR YOUR USE. YOU MAY AVAIL YOURSELF OF THE SELF EXCLUDE OPTIONS AVAILABLE TO YOU.
Any funds you deposit with the Company are held in a bank account in the name of the Company (the “Company Account”) which is separate from Our corporate funds.
This will not provide complete protection for Your funds if the Company becomes insolvent.
If the Company become insolvent and be put into liquidation, its assets and liabilities
(including those in the Company Account) shall be handled in accordance with the laws of Malta.
The above measures for the protection of customer funds
protection measures meet the "Basic Level" of the UK Gambling Commission's customer funds rating system.
For more information about the protection of customer funds please see the UK Gambling Commission website
If You have a complaint, You can contact us on:
We will use best efforts to resolve a reported matter promptly. Complaints will be escalated
internally according to the urgency and nature of the complaint, and once a solution has been
identified it will be made known to You immediately. If for some reason You are not satisfied
with the resolution of Your complaint by Us within 8 weeks off us having received Your complaint
and where You have cooperated with us in relation to the complaints process in a timely manner,
you may refer the dispute free of charge to the Independent Betting Adjudication Service (IBAS).
Where you refer your claim to IBAS you should do so promptly. More information regarding
IBAS's dispute resolution services can be found at www.ibas-uk.com. For an adjudication form
please send an email
Please note that you can file your complaint via the European Commission's Online Dispute Resolution Platform available at